Approach

As a seasoned product leader with over two decades of experience, I've honed an approach to product management that transforms ideas into impactful solutions. 

My philosophy centers on empowering cross-functional teams, fostering a customer-focused mindset, and driving outcomes that matter. Drawing from my extensive background in cloud technologies, AI/ML, and agile methodologies, I guide teams to not just deliver features, but to solve real business and customer problems. 

Whether it's leveraging AWS, crafting data-driven experiences, or navigating complex project landscapes, I'm passionate about creating products that make a difference. Let me show you how we can turn your product vision into reality. 

A strong customer-first mentality is essential in product management, which involves:

• Including customer representatives throughout the product team.
• Conducting ethnographic research to observe real user behavior.
• Prototyping early and exposing concepts directly to users.
• Planning iterations around solving customer problems.
• Orienting processes, communication, and metrics toward end-user value.

Product teams should be empowered and characterized by:

• Cross-functional collaboration, including product management, design, and engineering.
• Autonomy to solve business or customer problems.
• Responsibility for both product discovery and delivery.
• Strategic context provided by leadership to enable informed decision-making.

The emphasis should be on achieving outcomes rather than merely shipping features:

• Transitioning from "time-to-market" to "time-to-money."
• Assigning teams business or customer problems to solve, rather than specific features to build.
• Measuring success based on achieving business results and outcomes.

Both product discovery and delivery are critical components:

• Product Discovery: Quickly discovering effective solutions to assigned problems.
• Product Delivery: Building, testing, and deploying solutions to customers.
• Continuous iteration based on data and user feedback is vital.

Leadership should provide strategic context that includes:

• A clear product vision and guiding principles.
• Team topology (structure and scope of teams).
• Product strategy.
• Specific team objectives.

Product managers should:

• Have direct access to users, customers, and stakeholders across the business.
• Collaborate closely with engineers and designers.
• Address both value and viability risks (with designers focusing on usability and tech leads on feasibility).